Privacy policy

This Privacy Policy describes how Sanooa (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

When you visit our Site, we may collect certain information about your device and interaction with the Site.

Device Information

Examples include:
• Web browser version
• IP address
• Time zone
• Cookie data
• Pages viewed
• Referring websites or search terms

This information helps us improve our website and user experience.

Order Information

When you place an order, we may collect:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Order details

Payment information is processed securely through third-party payment providers.

2. How We Use Your Personal Information

We use your personal information to:
• Process and fulfill your orders
• Provide customer support
• Communicate with you
• Screen orders for fraud or risk
• Improve our website and services
• Send marketing communications (only if you opt in)

3. Sharing Personal Information

We may share your personal information with service providers to help us operate our business.

For example:
• Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.
• Payment providers to process transactions
• Shipping partners to deliver orders
• Analytics providers to improve website performance

These third parties only use your data to perform services on our behalf.

4. Cookies

We use cookies and similar technologies to improve your browsing experience.

Cookies allow us to:
• Remember your preferences
• Analyze site traffic
• Improve website functionality
• Personalize content and advertisements

You can manage or disable cookies in your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

These rights are provided under the General Data Protection Regulation.

To exercise these rights, please contact us using the contact details below.

7. Data Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page.

9. Contact Information

For more information about our privacy practices or if you have questions, please contact us:

Sanooa
Email: info@sanooa.com
Netherlands